Fair enough. My experience with her was a complete opposite, hence 7-8 repeat visits.
Agreed, TDL is notorious for shopped and misleading pictures. Terrible agency in general. Used them strictly out of convenience for 2+ years and a year ago said fuck it, won't spend another dime with them. Rude bookers, cancelations, systematic delays, room mix-ups, bad providers, non-existent customer service, etc. Made a switch to SFT and its day and night, although with SFT, booking who and when you want, can be a nightmare.