appointment oops

[nat]

I guess this sort of falls under Procedure... I hope I am posting this in the right place.

Ok, this morning, I overslept. My first client was at 7:30am. I still arrived at my spa, at about 7:25, so technically, I was not late (I usually am here 30 minutes or more prior to each appt). Anywho, there was no sign of her. This particular client drops her kids off at the bus stop, so I'm thinking she couldnt not have been early, and if she was... she would have at least waited until her appt time before leaving ?? I don't wanna call her and just be like, oh hey , was worried... you didnt show up, and she say... well you werent there... But I do feel like I should call her. Any suggestions as to the time frame I should wait to call ?? Or does it matter?

Thanks in advance for your help.

 

[Spicy Chicken Sandwich]

Technically I think it would be a better fit in the business/ethics section...
But anyway, I'd call her this morning and just say something like this,
"Hi SpecialKay, this is maestra calling from the __ spa. I had you down for a massage at ___ today, and was concerned when you didn't arrive or call that you were unable to make the appointment. Give me a call back and we'll reschedule you..."
Could be that she or her kid is sick, or that there is some other family or work emergency. It's possible she just forgot... or maybe she overslept too?

 

[irish83]

I see that you posted right away this morning, still a couple of minutes before her appointment time. Did she show up? Hopefully she was just a last minute arrival!

How has the rest of your day gone? I hate starting out by oversleeping. I hope it got better!

 

[prtyyngthng]

No, she never did show up... And I get no answer at her house. Hopefully she is ok. My day is going ok so far. Had 2 early clients after the first one, and I am waiting on my 2 later clients this evening now.

Thanks guys.