KIKGASKAHNE
Member
- Joined
- Oct 15, 2009
- Messages
- 60
- Reaction score
- 0
- Points
- 6
> > > Be sure and cancel your credit cards before you die! This is so priceless
> > > And so easy to see happening - customer service, being what it is today!
> > >
> > >
> > > A lady died this past January, and MBNA bank billed her for February and
> > > March for their annual service charges on her credit card, and Then added
> > > late fees and interest on the monthly charge. The balance that had been
> > > £0.00, now is somewhere around £60.00.
> > >
> > > A family member placed a call to the MBNA Bank:
> > >
> > > Family Member:
> > > 'I am calling to tell you that she died in January.'
> > >
> > > MBNA:
> > > 'The account was never closed and the late fees and charges still apply.'
> > >
> > > Family Member:
> > > 'Maybe, you should turn it over to collections.'
> > >
> > > MBNA:
> > > 'Since it is two months past due, it already has been.'
> > >
> > > Family Member:
> > > So, what will they do when they find out she is dead?'
> > >
> > > MBNA:
> > > 'Either report her account to the frauds division or report her to The
> > > credit bureau, maybe both!'
> > >
> > > Family Member:
> > > 'Do you think God will be mad at her?'
> > >
> > > MBNA:
> > > 'Excuse me?'
> > >
> > > Family Member:
> > > 'Did you just get what I was telling you . . . The part about her Being
> > > dead?'
> > >
> > > MBNA:
> > > 'Sir, you'll have to speak to my supervisor.'
> > >
> > > Supervisor gets on the phone:
> > > Family Member:
> > > 'I'm calling to tell you, she died in January.'
> > >
> > > MBNA:
> > > 'The account was never closed and the late fees and charges still apply.'
> > >
> > > Family Member:
> > > 'You mean you want to collect from her estate?'
> > >
> > > MBNA:
> > > (Stammer) 'Are you her lawyer?'
> > >
> > > Family Member:
> > > 'No, I'm her great nephew.'
> > > (Lawyer info given)
> > >
> > > MBNA:
> > > 'Could you fax us a certificate of death?'
> > >
> > > Family Member:
> > > 'Sure.'
> > > ( fax number is given )
> > >
> > > After they get the fax:
> > >
> > > MBNA:
> > > 'Our system just isn't set up for death. I don't know what more I Can do to
> > > help.'
> > >
> > > Family Member:
> > > 'Well, if you figure it out, great! If not, you could just keep billing Her.
> > > I don't think she will care.'
> > >
> > > MBNA:
> > > 'Well, the late fees and charges do still apply.'
> > >
> > > Family Member:
> > > 'Would you like her new billing address?'
> > >
> > > MBNA:
> > > 'That might help.'
> > >
> > > Family Member:
> > > ' Glasnevin Cemetry, Finglas Road , Dublin 11, Ireland , Plot Number 1049.'
> > >
> > >
> > > MBNA:
> > > 'Sir, that's a cemetery!'
> > >
> > > Family Member:
> > > 'Well, what the F**K you do with dead people on your planet?'
> > > And so easy to see happening - customer service, being what it is today!
> > >
> > >
> > > A lady died this past January, and MBNA bank billed her for February and
> > > March for their annual service charges on her credit card, and Then added
> > > late fees and interest on the monthly charge. The balance that had been
> > > £0.00, now is somewhere around £60.00.
> > >
> > > A family member placed a call to the MBNA Bank:
> > >
> > > Family Member:
> > > 'I am calling to tell you that she died in January.'
> > >
> > > MBNA:
> > > 'The account was never closed and the late fees and charges still apply.'
> > >
> > > Family Member:
> > > 'Maybe, you should turn it over to collections.'
> > >
> > > MBNA:
> > > 'Since it is two months past due, it already has been.'
> > >
> > > Family Member:
> > > So, what will they do when they find out she is dead?'
> > >
> > > MBNA:
> > > 'Either report her account to the frauds division or report her to The
> > > credit bureau, maybe both!'
> > >
> > > Family Member:
> > > 'Do you think God will be mad at her?'
> > >
> > > MBNA:
> > > 'Excuse me?'
> > >
> > > Family Member:
> > > 'Did you just get what I was telling you . . . The part about her Being
> > > dead?'
> > >
> > > MBNA:
> > > 'Sir, you'll have to speak to my supervisor.'
> > >
> > > Supervisor gets on the phone:
> > > Family Member:
> > > 'I'm calling to tell you, she died in January.'
> > >
> > > MBNA:
> > > 'The account was never closed and the late fees and charges still apply.'
> > >
> > > Family Member:
> > > 'You mean you want to collect from her estate?'
> > >
> > > MBNA:
> > > (Stammer) 'Are you her lawyer?'
> > >
> > > Family Member:
> > > 'No, I'm her great nephew.'
> > > (Lawyer info given)
> > >
> > > MBNA:
> > > 'Could you fax us a certificate of death?'
> > >
> > > Family Member:
> > > 'Sure.'
> > > ( fax number is given )
> > >
> > > After they get the fax:
> > >
> > > MBNA:
> > > 'Our system just isn't set up for death. I don't know what more I Can do to
> > > help.'
> > >
> > > Family Member:
> > > 'Well, if you figure it out, great! If not, you could just keep billing Her.
> > > I don't think she will care.'
> > >
> > > MBNA:
> > > 'Well, the late fees and charges do still apply.'
> > >
> > > Family Member:
> > > 'Would you like her new billing address?'
> > >
> > > MBNA:
> > > 'That might help.'
> > >
> > > Family Member:
> > > ' Glasnevin Cemetry, Finglas Road , Dublin 11, Ireland , Plot Number 1049.'
> > >
> > >
> > > MBNA:
> > > 'Sir, that's a cemetery!'
> > >
> > > Family Member:
> > > 'Well, what the F**K you do with dead people on your planet?'