Hi Katrina, I agree with Bob. It's nice to have more females on this board. I agree not to take anything personal and take it as feedback on how to improve while cutting through to the BS to the truth. And lately, there's been tons of trolling so don't let those rile you up. For every negative review there's probably 5-9 good reviews that don't get posted. I've seen some providers take it personal and it turns into a mud slinging match and that's not good for business. In the end, it hurt the provider more than help.