clients revisiting?????????

[Pedro Bear]

Hello all, I opened my first holistic therapy room in June, has anybody any advice on getting your clients to re-book??????

All my new clients say that they enjoy the treatment at the end of the session, about 1/3 rd of clients re-book there and then, the rest say they will phone because they work shifts, I follow up their treatments with a phone call a few days later to see how they feel, all is good response but how can I get new clients to re-book, please any ideas[&o]

 

[Winter Glory]

Hi Linda and welcome to HP.

When I have a new client, after the consultation, I always ask the client what their expectations of the treatment are. Sometimes they are realistic and sometimes they aren't, but I always make it clear that one treatment is a lovely treat, but for long term benefits, both physcial and emotional, regular treatments are recommended.

After the treatment, I do ask them if they want to rebook. Some do and some don't. Some say they will phone and often do, but other than that, it is important not to put too much pressure on a client and leave the decision to them.

I do make the point with my evening clients though, that evenings get booked up very quickly so if there is a particular time they want, they should book well in advance.

Good luck.

Lesley

 

[RobertLO]

Could offer previous clients discounts... call it Christmas discounts or something

 

[Kelso]

Hi Linda

Firstly welcome to HP, do pop along to new members and say Hi...

I would not personally call clients after there treatment, I would feel pressurised if this happened to me and less likely to return.....I always make it clear to my clients that they can call me at any time, that depending on the slot they want i can be booked 2 weeks in advance...but will always try and fit them in...

I send out newsletters (there is a discussion on this in the business forum) that enables me to keep in touch without being pushy....

It can take a while to build up your client base and you do need a mixture of people from those that book regularly to those you may only see once a year so if you only started in june and have repeat clients you are doing ok!


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