Cold Case Files: A Non-Alluring Encounter

[Stephen K]

Many massages go un-reviewed. Bad sessions are rarely reported and eventually fall through the cracks of time. Every client has taken one for the team, but somehow, he is able to pick up the pieces and get on with his life.

Hello, I

 

[imyour101]

Both positive and negative reviews are helpful.

V12

 

[Sophie Salazar]

My thinking is that one must review "ALL" sessions for improvement purposes.

As James left the place that nite, he was pondering :
1)What did I do wrong ?
2)What could DJ have done to improve on what she delivered ?
3)Should I do a root cause analysis using Ishikawa (Fishbone) diagram to identify causes for dissatisfaction ?
4)What were the variables in this process ? Would ANOVA or DOE help in the analysis ?

Two weeks later, James signed up for Statistics 101 at Seneca College and took a 14 week course under a Government Hand-out program for educational upgrades.

When he finished, he understood what the problems were. One of the problems was that he was not communicating - not asking for what he wants. Another one was that he did not motivate DJ using Maslow's Theory.

From that point on, he was able to get the maximum mileage 19 times out of 20 (at a confidence level of 95%) and took on a job writing for MP's that would like to get "excellent" reviews.

His sauage processing days were over !

 

[Lushbabe4ever]

It's more important to be warned about bad sessions than to be notified of good ones.

Good reviews are subject to personal preference and may, at times, be self serving to the reviewer. Also, many of us know that a really good review will only come back to haunt the reviewer in terms of causing rates to increase or appointments to become more scarce.

Bad reviews allow us to save time and money.

I don't mind hunting for hidden gems. It takes time and costs money to find them. When I do, they're my secret. This is my payback, just like a drug company having patents. I'll be happy to share bad reviews as a public service.

Just my opinion.

 

[210.KYLE.210]

The not so good reviews are easier to interpret (i.e. The nasty attitude, the uninspired performance & the mechanical finish). Everyone has different taste and preferences. The positive reviews are harder to make out (i.e. The client likes the MPA