Dissappointed with Spa services!

[Danielle K]

I recently went on vacation, where I had a lot of spa treatments such as Massage, Reflexology, and a Facial.  I was so dissappointed in the service  I recieved.  The atmosphere was so un-relaxing and out dated, and the sheets were so ranced. The therapist's did not communicate well, and their service was low grade! I have experienced better therapy while I was in Massage school.  I went out of state for these services, but I'm sure I will never return.  I'm dissasified, because I always give the best therapy possible, and I charge much less for my services.  This Spa charged $100 for most of there therapies.  I would like to find a wonderful Spa to visit on my next vacation, so please give me your imput!  Thank's :Neo Massage

 

[ami2werid4u?]

You didn't mention what kind of spa you went to... a destination spa or resort, or a day spa...You could try Spafinder magazine. And there are probably similar things online if you wish to search for them. Of course, like a good Massage Therapist... I think the best spas are found, by Word of Mouth.  

 

[Pompal 09.]

My spa experience was at a Resort.  I checked out the menu of services on line before I booked my appointments, and by the descriptions they all sounded wonderful.  Maybe as Therapists were are a little more picky about the service we recieve.  I would still like to hear form more of you. Thank's :Neo Massage

 

[myportraitdrawing]

I've never given or received services at a resort but I bet your experience was a cumulation of too many people not caring from upper management down to the therapist. آ Not that resort therapists don't care, I know resort therapists, what I mean is that just like salons in town who do such bad work, it's about greed and indifference. آ Sorry things were so bad for you.The therapists I know work for the Ceasar's resorts in the Poconos. آ They had to use a treatment room at one of the resorts that had carpeted walls and the ceiling had water stains on the tiles. آ It didn't get fixed until a client who got a massage happened to work for the board of health got involved. آ The therapists couldn't get the renovations done without that client's complaint.  The room of a hotbed of mold, etc.  yuk!!!Yikes...

 

[Mr. Duffles]

I too worked at a day spa and resort hotel for the same people... and quite frankly I really have to agree with Reikicara. It's probably about management.I cared about conditions surrounding my clients...and the quality of my massage... but there were just things I didn't have control over working in that environment. (Other resort guests with children running up and down the halls, equipment disappearing from locked rooms, temperature levels...) While in the salon, I had even worse problems. (Temperature levels, noise control, bookings to close together and no breaks, and other "issues" to numerous to discuss.)I eventually quit... but what really for me was like a neon sign flashing "EXIT" was when I mentioned that my client was disturbed from the noise in the salon downstairs... and asked one of the salon owners to please help me think of something that might help cut down on the sound, I got told by the co-owner the next day that he'd been upstairs that morning (a quiet one at the salon, while the afternoon before had been quite busy) and had stood in my "space" - and that Noise was NOT a problem! (As if just his declaring it, made it not an issue.)And still after over 4 years of working there new people were telling me they didn't even know we HAD an upstairs day spa there. *shrugs*I had more than one client tell me they loved my massage, but wouldn't be coming back to the salon because of the negative energy that abounded there and they singled out the owners by name as the source of it.  We get into this business because we want to feel like we make a difference in the lives of others. It's extremely frustrating to be the massage therapist in a resort or day spa where they don't really care about anything other than how much money they can rake in.But as frustrating as that is... it's got to be frustrating to be in the position of the client at a day spa or resort where they don't really care about their staff or client's satisfaction with the services.I think if I was you neomassage, I would write a letter to the resort and let them know how you feel."The average dissatisfied customer tells 26 people." - Michael Le Bouef, PhD, from his book, "How to Win Customers, and Keep them for Life."As a MT perhaps our standards are high, but are they any higher than our seasoned massage client's?  What if it had been not you... but one of YOUR client's who had this disappointing experience?  What would you encourage them to do?Aren't you really doing that resort a favor by telling them their services aren't "up to snuff?"

 

[YoungPiscean]

Hi again!  I like Maestra's idea of writing a letter.  I didn't even think of that, ood because I am always writing letters about defective products.  Why not write to the resort?!Also, some of us may have higher standards when it comes to massage, but I think we also likely have a higher understanding.  The "ju ju" or intent or whatever you want to call it was lacking there in one or more aspects.  I would be disappointed, too.----Also, Maestra and others- don't you love it how non-massage people (neither givers or receivers) think that it's just a manual thing we do.  We aren't washing cars...My mother's boyfriend (not a simple man, rather worldly in many areas) thought I could put my management skills to work by hiring therapists and to sum it up- he was under the impression that it's all "one size fits all"Oh well....