doh!

[DOLL]

I contacted a client via email regarding their cc being declined for an instant gift certificate they bought. I wrote "I can call you for another card number at your convenience"....blah blah blah.... I assumed, foolishly obviously! - that everyone knows not to send cc#'s over email.
she writes me back with a new card number, and ends the email with "Please use this information securely." :roll:
I certainly will... but do you realize you just sent it over unsecure EMAIL?!!

or is that just IM's I am thinking of? ok so apparently I don't even know!! : at any rate, I think I will handle declined cc's via phone calls only, just to avoid anyone being tempted to put that delicate info in an email.

 

[Betty]

Yep, you're right, that stuff should never be sent by email. Holy moly.

You could handle it by email still, just be sure to state that credit card numbers should NOT be sent in email, PHONE CALL ONLY. :shock:

Hopefully it will be just fine, people do this kind of stuff all the time, not that it makes it any better.

 

[Rayle]

Whoops.

hehehehe

I guess in the future just include your phone number in the email and state "For security purposes do not email your CC# but rather phone me at your convenience...."

Too funny - she probably didn't even think twice about it.

 

[Neuropsych]

I don't know how safe it is, but I have also heard of sending the cc # in 4 separate emails, 4 #s in each email. Unlikely that someone will get all four and put them together properly. But I can't remember where I read it, so take it for what it's worth.