Hey Everyone,
Just wanted to ask everyone's recent experience with Premier spa chain. Previously it was reported to me that Pure spa has a better standard of service compared to Perla but now I am hearing complaints about Pure as well. I do want to acknowledge the exceptional level of service the Premier spas provided over the years, whether it was diligent management or excellent service providers, customer satisfaction was high. Now things are different. Every other day there are accusations from customers about being upsold for extra services, service providers not putting effort in sessions and high turn over (which is common in the spa industry but not typical of premier spa). There are also accusations of masseuses injuring customers in other threads which is to be honest unfathomable. All this is very worrying.
A few excellent service providers do exist at the Spas but I feel we are coming to an end with this run.
Thoughts on future?
Just wanted to ask everyone's recent experience with Premier spa chain. Previously it was reported to me that Pure spa has a better standard of service compared to Perla but now I am hearing complaints about Pure as well. I do want to acknowledge the exceptional level of service the Premier spas provided over the years, whether it was diligent management or excellent service providers, customer satisfaction was high. Now things are different. Every other day there are accusations from customers about being upsold for extra services, service providers not putting effort in sessions and high turn over (which is common in the spa industry but not typical of premier spa). There are also accusations of masseuses injuring customers in other threads which is to be honest unfathomable. All this is very worrying.
A few excellent service providers do exist at the Spas but I feel we are coming to an end with this run.
Thoughts on future?