FOLLOW UP ON: NO SHOWS, CANCELLATIONS

[Courtney Q]

How do you follow up on these situations:  NO SHOWS... do you call that day, the next day, few days latter....sent a post card....what do you say?CANCELLATIONS...do you try to reschedule, wait for them to call back, etc.REGULAR CLIENTS THAT JUST STOP COMING BACK...I don't want to seem too pushy, any ideas?Thank you

 

[ACDC]

For No shows, I call them after 15 minutes has lapsed, for clients that just stop coming I will call them or send them an email, just to let them know I was thinking of them.  I can't tell you how many times clients have said, I was waiting on you to call. I still don't know what is up with that, but maybe they are waiting on you.  I don't think it is pushy as long as you don't stalk them,  people get busy and forget.  Very few people put themselves first and a call from you would remind them to take care of themselves.

 

[blesst_624]

I also call a no-show after about 15 mins.  If they don't answer I will leave a message.  After a few days of not hearing back from them, I mail out a bill for the missed massage they are responsible for paying.  If they call with a legitimate reason for missing I will tell them to disregard the bill.  If not, I will not schedule them until the bill is paid.  I don't want to fill my schedule with no-shows.Cancellations... I will try to schedule while they are on the phone.  Clients that stop coming back... I usually call and leave a message voicing my concern that they haven't been in for awhile.  If no call back, I will mail a postcard.I have had a lot of clients happy that I have called to check on them.  Whether it is becaused they missed the appointment or because it has been a while.

 

[Laura B]

FOLLOW UP ON: NO SHOWS, CANCELLATIONS

There is an article titled "Increase Your Income by Reducing "No Shows"" at http://www.massagetoday.com/columnists/holloway/.--Miguel de Camposhttp://www.wincityinc.com