so having this nice sunny weather I find myself all giddy and had some free time on my hands so I call up PA right when it opens today, and make an appointment with Ella for 10 am, I get there and told by the receptionist oh she switched shifts with another girl and wont be in till tonight, grrr!!!! this is the second time this type of thing has happened to me at PA where an appointment has been set up and I show up with the lady not being there, so horned up and frustrated I got a mild apology and will take my business elsewhere from now on