HFH and late appointments!!

[Miss Misery]

i have so far never complained when an mpa has been late for an appointment, but todays' experience takes the cake. i arrive at HFH on time for my appointment with an mpa. only to get there and be told that she is running late as the rooms werent ready on time. how late will she be i inquire...."well she's about to go and see a client in about 5mins and your next so it will be about 30mins" which as we all know for the rest of us in real time actually means 45mins.

why am i pissed, because this is not the first time....i've been to HFH 4 times including today since i first started going there and i've been told to wait 3 times even though i have had appointments for all my visits.....the first wait was 30mins the mpa was running late, the second time the rooms werent ready and you see 4 guys all waiting in the lounge for their appointments and the wait was about 15mins that day and then there was todays experience.

well i politely told the mpa to cancel my one hour appointment and she asked me if i wanted to reschedule for later. i thanked her but said that it was allright and walked out. i am not going to name names becuase i dont think it's her fault as this has happened with different attendants. the only positive thing i have to say was that the lady who talked to me was honest about the wait time and thus saved me a lot of aggravation.

so my being impressed with HFH at the outset has turned into disillusionment and i voted with my wallet and went to an equally top notch MP a few minutes away

 

[Evil bytch]

Dude, that really sucks!!!! I've been having similar bad luck lately!!!!!!!!!
MP's take note......... DO NOT MAKE YOUR PAYING CLIENTS WAIT......... Anything over 15 minutes is unacceptable!!!!!

You did the right thing by taking your business elsewhere!!!

 

[Pompal 09.]

Good for you for having the wil and the smarts to take your money elsewhere at the present time. I don't care what the establishment is - if I get jerked around, I take my money elsewhere. And good for you for writing a review here - even the top places need to know when they've screwed up. But I would pm Kayla with the situation and the girl's name. Kayla can't see everything - good chance she'll respond to this thread (or Paul), but you do have to let them know if you want them to do anything about it. I would pm either of them - they've both have a good reputation of taking care of their customers.

 

[downloadaholik]

it's not the mpas fault the room wasnt ready....she cant do anything about it that's why i didnt name any names....Paul did pm me about it, which is appreciated...

 

[Wavey]

I'm not sure why it isn't at least partly the MPAs fault. They know if they are booked so if they give each guy an extra 5 minutes, after 5, 30 minute appointments, they are 25 minutes behind. And aren't they responsible for cleaning the room in between sessions? I don't recall seeing custodians running around cleaning the rooms between appointments.

I also think part of the problem is that Spa owners think that MPAs can do 6, 30 minute appointments in 3 hours. Allowing time between appointments makes this impossible.

 

[CourtneyJo]

If I recall correctly, HFH generally books appointments with a 15 minute allowance between sessions to account for such things as cleanups, late customers, going a bit over, etc. You are on an unlucky streak asn. I was there recently and didn't have any wait whatsoever. I've had to wait on occasion in the past as well but generally it evens out over time.

 

[Dr. Patrick V. Suglia]

HFH has really hard time with keeping their appts. straight...
They expect you to call one hour ahead to confirm but the you get there and have to wait for up to half an hour sometimes if you want to see some of the more popular girl. That bugs me a bit ...not enough to stop going though!!

 

[Moosa .]

Pls. make a note of it, as whenever i also visit your prestigious MP with a confirmed appointment, i have to always wait for a minimum period of 15~ 30 Minutes in your lounge with other gentleman, which is not good, our time is also precious, so with confirmed appointments make sure your MPA's strictly follow the rule of time, or if your MPA is late than like other leading MP you should refund the room fees to your client for as waiting charges

 

[Thistle (BU)]

Great. So now all the MPAs will start to throw all their clients out as soon as they reach the time limit. And then there will be a whole batch of bitching on clockwatching and MPAs not being gracious and allowing 5 min of extra time.

Stop your sniveling. If you have Attention Deficit Disorder then go to a doctor, not an MP.

I have been to several spas including HFH (yesterday) I might add. And for the most part I did not have to wait. Not long at least. And if I did. I just accepted it. Because thats life. Shit happens. People are late from time to time. Sometimes clients, and sometimes MPAs. Sometimes the reasons are legitimate sometimes they're not. But people are like that. They're human.

Overall. HFH is a TOP NOTCH SPA and so are it's attendants.

 

[jo n jo]

I agree. Some guys will get upset and accuse some MPAs as being "clock watchers". Other guys will complain when their appointments aren't being kept on time. Which is it?

Maybe the solution would be for management to give an MPA a little more "grace time" between appointments? 15 minutes? I understand there's a business to run, and that 15 minutes over the course of a number of appointments per day costs $$ but it's all about keeping the clients happy, right?

 

[MisterMentalNny]

I think asn had an Attendant Deficit problem, not Attention.

 

[Deke666]

Booking an appointment for a specific time, and then having to wait more than 30 minutes absolutely sucks. 10 to 15 minutes should be the maximum waiting times for people with advanced bookings. For me, one of the main reasons of booking an appointment is that I will not have to wait very long to see my MPA, and I can also beat the rush.

I know that if it's a walk-in, the wait might be longer, since the MPA(s) may have just gone in for a session. Allure definitely gives it's MPA's a time cushion, but even with that, I have had to wait longer on one or two ocassions. Not bad considering its only happened twice out of the numerous times I've been there. I'm not gonna isolate Allure on this one, because it has also happened at SRM and HFH. Thankfully, the MPA's I had to wait for were none other than Jenn, Sophie, and Robin, so I did not get frustrated. These ladies always go above and beyond their call of duty, so I can understand the reason for the wait. If there is a valid reason, then I'm cool, but if I feel that I'm being jerked around, then it's time to take my business elsewhere.

Also, during the times when I visit MP's, I have a lot of free time on my hands, but that does not mean I should be made to wait unnecessarily. Life's too short, damnit !!! There is nothing worse than being made to wait (and wait) and get reasons like, "The lady will be with you very shortly". That's why I prefer top MP's like Allure and SRM, where they are usually honest. Sure, they have screwed up on the rare ocassion, but they have made it up in spades. For example, once Sophie was running quite late, and that would mean more than a 30 minute wait for me. Joy handled the situation very smoothly, and kept me company throughout that time. Same goes for Allure, where ladies like Dina treat you like a king. Being left there to wait and being ignored is a huge frustration for me.

On another note, sometimes if I'm really bored and have nothing to do at home or elsewhere, I pop in early and don't mind waiting at all, since there is always some great eye-candy walking around. Maybe I'm the only one doing this. (heheh)

 

[Bud]

Hey ASN,

I had the same problem after the 3rd time about a 2 months ago. I have never went back. I like the place the ladies are great but I'm not waiting around for 30mins or more to spend my money.

Sorry but time is money and we all have busy days and nights. If we take the time to book than the place should be ready within a few minutes of your arrival.

Never said anything as I thought maybe just my back luck.

Sorry guys should have said something than.

My bad

 

[dull_sux]

I Am Yelling Now Because I Am Upset!!!

 

[corporal.hicks]

...it's the situation...

When you have a wildy successful spa, driven by high levels of customer service, these issues will tend to occur.

Management needs to step in and develop a proper solution. Perhaps the spacing between bookings requires adjustment. Maybe some sort of expansion; whether it be more staff and or a larger play area.

On the other hand, clients need to be on time. Expecting a lady to be not a 'clock watcher' has to have its' limits. MPAs may need to work harder to create the illusion that the session was endless. Do the MPAs have a way of keeping track of their bookings? Do they get regular updates throughout their shift?

If a session goes on longer, should there be a minimal surcharge? Do regulars get preferential treatment?

In the end, let's all remember that these ladies work very hard. After you leave, they are left to do all the cleaning up. So be nice and try to be patient.

 

[stigmajones]

I have to wait at HFH for 15 mins. most times. I hate waiting in the room alone too. The anticipation of hearing the heels clicking drives me nuts. I think that I accept it because I am selecting the most popular MPAs. One time at SRM I had a 4:30 appointment, Felicia told me the girl may be in late. At 10 to 5 she came into the room. She finished me off in 15 minutes, I tried to last longer but she was just too damn good. I guess she was trying to get back on her schedule.

 

[Pompal 09.]

waiting for popular mpas is one of those things that is bound to happen....the only reason i said something is that i would have had to wait between 40 and 45 mins which is ridiculous

 

[Gillian]

Besides pretending to be asleep in the waiting room so you can listen to MPA's conversations, this is the best part.It's even better when you're seeing someone for the first time. As soon as you hear that little knock on the door your heart begins to race, and you begin to wonder, is she going to be ugly in person? Is her session going to suck? Does she enjoy watching and talking about Degrassi? Is she a good cuddler?

 

[shayasaurus]

Here's a somewhat different experience.
I went to GoE in Hamilton a while back. It's about equidistant to GoE or HFH for me. It was my first visit and I did not have an app't. I asked for a 45 min app't but the receptionist recommended a 30 min. session because they had a special on for $30 rf. Fine. I booked a girl sight unseen and indicated that I was in no hurry. They put me in a nice room where I had a relaxing shower and rested for about 10 - 15 minutes. The mpa came in to explain that she wanted to see her previous app't out properly and that she would be right back. I told her fine, no problem. By the way, she was gorgeous so I was a happy guy. Sure enough, the lovely lady returned and we had a great time. She said my relaxed and uncritical attitude was really appreciated beause they get a lot of jerks who expect them to be robots.
She then proceeded to give me one of the best sessions I've ever had. She was absolutely wonderful. Mileage was average but her attitude was so gfe it was incredible. My session turned out to be about 90 minutes long and no mention was made of the time or the $$. (She did not have any subsequent booking so she was on her own time.) Obviously I left with a huge smile on my face. I have returned to see her since then and hope to see her as often as I can. I also plan to become a GoE regular. I guess my point is, don't be reluctant to try other spas.

 

[Lefty]

I look at it from a business stand point. I deal with a lot of vendors and if I make appointments I keep them. In the same respect if they are bidding on a contract or business and are late or make me wait they do not get the contract. My time is valuble just as is an MPA's. If an appointment is booked and confirmed there should be no waiting period. Just an opinion as I like HFH but haven't been for quite sometime now.