It's kinda complicated to explain but I'll try my best. First click on the FaceTime app pre-programed into your iPod, and enter all the information. Have the person you want to video chat do that too. Then enter them as one of your contacts and have them do the same. Then you or the other person should click on the contact and click FaceTime and it should connect. I hope this helps, and if it doesn't then I suggest checking apple's website. Good luck!!