How to work policy

[HannahTheSwearBear]

I am curious how to word a policy.

So the cancellation policy is easy but if someone calls to reschedule with less then 24 hour notice, that is treated the same as a cancellation??? I think so because whether they reschedule or not, it is still lost income. But how to word it???

 

[Katelina]

How about something like:

To avoid a fee, please give at least 24 hours notice when making changes to your appointment. This includes, canceling, rescheduling, and changing the length of your session.

 

[natasha s]

Cancellation
A 24 hour notice for cancellations or reschedules is required. Less than 24 hour notice may require payment of the session.
No Show/No Call will require payment of the missed session.

 

[Jeremy L]

Thanks. I just wanted to make sure it was clear that just because they reschedule doesn't make it ok.

 

[Pierina]

My clients are told that they are welcome to send someone in their place in order to avoid a short notice cancellation or reschedule. They also know that if I can fill the session on short notice they are off the hook, but don't count on it.

My official policy is:

"If you must cancel or make adjustments to your appointment, please do so at least 24 hours in advance, so I have time to give your reserved spot to a waiting client.

Failure to give appropriate notice for a missed appointment could result in your being billed a $45 cancellation fee." (Still says $25 on my website. ACK! The changes I need to make... :roll: )

Speaking of, had someone yesterday for an appointment for a family member. The family member has n/s-n/c on me TWICE! The second time was the last I had heard from her... in May '07. :roll: Now he wants to get both of them in for a relaxation massage.

I haven't decided yet what type of "no thanks" exactly I will give him. Probably should tell him there's a balance due on her account.

 

[Atley]

I haven't decided yet what type of "no thanks" exactly I will give him. Probably should tell him there's a balance due on her account.

What about something like,
"Because of an outstanding balance, I am requesting that sessions are pre-paid until the overdue amount is reconciled."
(or something like that ...)

Or if you don't want to see this person until the balance is paid:
"My policy is to not schedule a client with an outstanding balance. If the balance is paid in full and sessions are pre-paid, I would be happy to schedule the appointments for you."

Just some thoughts ...

 

[VivaLaJamiee]

While randomly checking out websites all over the country for policies, I ran across one or two who also charge a flat fee.

I am working on my wording, with all these suggestions will help it come along.

Thanks alot!