Melle Massage
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- May 3, 2011
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...cancellation policy? With my business growing I find it's tough to juggle my schedule. Sometimes my clients cancel last minute or no call no show. It's really inconvenient for me when this happens, and I lose out on money when I could have potentially scheduled a more reliable customer. I decided to create a cancellation policy, but of course this requires me to take credit card information over the phone. Pizza delivery services, day spa, and hotels do it all the time. But when I ask for this information, my customers starts to get real uncomfortable.
What can I do to seem more credible and to make people trust that I am just keeping this information on file in case they violate my cancellation policy? Is there something I can say to reassure them? I don't want them to think this is a scam.
What can I do to seem more credible and to make people trust that I am just keeping this information on file in case they violate my cancellation policy? Is there something I can say to reassure them? I don't want them to think this is a scam.