I agree with ed - the receptionist is a bitch, and the place needs some work.
I have seen Ivy - she has a man-made porn star look. Big DD cups and heavy, I mean heavy, make up. She is very nice, but she is very busy and is somewhat mechanical and distant - very business like.
But, like I said, she is pleasant. I am not a fan of this place, but wanted to see her just out of curiousity based on the website pics.
My overall feeling on this place is that is below HFH, IT and Allure, to name a few, in terms of service and talent. There is always the chance of finding the hidden gem, but not very likely at Blue Lagoon.