Jump start your 2008

[Pompal 09.]

as I was waiting for my last 2007 client, (yes a 3 day break), I got to thinking about clients who have fallen thru the cracks. By that I mean clients who have gotten to busy too book in or canceled via phone and said they will call back but haven't.
I went thru my 2007 book and I now have a list of over 25 people plus my call if you have a cancellation list (another 6). Wow, that is a ton of people. Biew me away.
Now I'm booked up rather solidly for the next two weeks: 16 in a four day week and sixteen the following week. However I plan on hitting the phone and CALLING each one of these clients and saying I haven't seen them in awhile and would they like to book in. No gimmicks to get the commitment of scheduling, just a "value you as a client" call. I am expecting some nos, but if I only get half, It will led to anohter solid week.
I suggest all of you ,busy or slow, to look at your old book and find a handful of people and give a call. Not a letter or a postcard, a phone call. You may be suprised at the results.

 

[Stank]

Great idea, Johnny. Thank you! I need to sit down and go through tons of business stuff this week. I've kept up with the bookkeeping really great - I could make my accountant appointment for Jan. 1 and be ready, if I needed to!!! - but there are so many other things that need attention, too. Clients are definitely the most important!

 

[pippy:D]

I send out "come back" postcards if it's been 3-4 months since I've seen someone. I also send out BD cards and an annual New Year letter.

Never hurts to plant seeds, and then water them.

 

[maziahsteel]

Any of you ever had a client get angry over a phone call? I received an angry email once that made it sound like I was a HIPAA-violating doctor who had ruined the person's life by leaving a message on their machine.

That was very early on and needless to say I haven't been keen on picking up the phone since.

 

[Pompal 09.]

Any of you ever had a client get angry over a phone call? I received an angry email once that made it sound like I was a HIPAA-violating doctor who had ruined the person's life by leaving a message on their machine.

That was very early on and needless to say I haven't been keen on picking up the phone since.

that is something to consider. i had a similar situation once as well.

but i find that in my private practice, i have that relationship with these people and know that it's ok. i also have emails because we do online booking. so most of the time, email is their preferred method of communication and also least intrusive. i sent out my set of emails last night to a few of my clients that fell off before the holidays. i was sure to let them know a couple of availabilities that i have in their usual time slot.

good thread!

edited to fix the quote