Phone Survey

[tvcclan1]

How do you feel about calling past clients to survey their experience at the day spa?  The owner is hiring someone to call clients and I don't agree with this.

 

[MangleZauSa]

Phone Survey

I kinda like it, depending on how long it has been since they visited. It may get a lot of people to come back to the spa. I call my clients 2 days after their massage to see how they're feeling. When it's been about 4 or 5 months, I call them again to see how they're doing and to see if they would like to schedule another appointment. Maybe they just forgot to take care of themselves? Maybe they lost your number. Either way, I think it will bring in more business for y'all! ;D

 

[carbefangirl]

People are getting more used to this kind of response surveying, so some people would find it professional, and wouldn't mind at all, and others would find it an annoying facet of modern corporations. آ For therapy though, it's a fine line, I agree with Seforum.xxxg that sometimes it's good to call, if you're the therapist.  Client confidentiality might be a big problem - did the clients give permission for their contact details to be passed to a researcher?

 

[Yourasssmells.]

Phone Survey

Client confidentiality might be a big problem - did the clients give permission for their contact details to be passed to a researcher?

I assumed the spa hired someone in-house to make the calls. As long as it's in-house, and the spa's name is on the intake forms, it's still considered property of the spa, thus allowing the spa to contact the client.

 

[Maya Issa]

Phone Survey

Customer surveys are great. The owner will want to find out what they thinks makes your facility/ business the obvious choice. You want to allow the clients to confirm or deny the assumptions that the owner has made in what exactly it is that you do that makes you better than your competition. The owner will want to solicit any information about where you could do "better," and where they think the competitors excel. You want to question them about their buying process and try to get inside their heads and find out what they were thinking, what was important to them, how long they looked for, what finally made the difference, etc. By doing this you can create better marketing and an overall better business and experience. But, ONLY if you use the information collected!

 

[Dave Rogers]

I'm wondering why you would disagree with this?I'm thinking it could be a good thing.  For someone who hasn't been in for a while, it could remind them to make an appointment.  Getting feedback is always good.  It can let the owner know what they are doing right so they can continue to do that and also let them know if things can be improved.