I have had nothing but bad experiences with Felicia at the reception desk. She is very unorganized, and usually has difficulty booking the simplest of appointments. She also books appointments for some MPA's, and will tell clients that certain MPA's are already booked, even though they aren't, so that they don't get appointments. Felicia was the reason that certain MPA's left SRM and went to HFH. She is roomates with two of the girls that work at SRM, and has caused nothing but trouble.
As far as the other receptionists go, there are a bunch. If you go in on a Thurs, Fri or Sat night, I believe that Isabella, who used to work at SRM as an MPA is the receptionist. I have also seen Tara and Jenaya both work at reception. There is also an extremely nice African American girl who frequently works in the afternoon. She is very organized and has a great personality.