Sending out an anonymous therapy questionaire?

[paesbuqhilribseju]

Hi all

In regards to wondering why some clients haven't been to you for a while or didn't return for a second treatment, at the back of my mind I'm always wondering 'why', was there something I could have done better, etc?

I've put together a questionaire and wondered if this seems appropriate, I would enclose a s.a.e. and state that it is anonymous as I require pure honesty and don't want to make someone feel awkward & maybe include a £5 voucher of a treatment just for their time?

Before becoming a therapist myself I had several treatments for different therapies and was lucky enough to have enjoyed them all, the only thing that stopped me going back for more was lack of money

what do you think, all you lovely people?

 

[Mr. Tambourine Man]

I am not a full time therapist but to me this sounds like a good idea. The only thing I would ask is can you maybe include a free sample of a product rather than a voucher. people may see the voucher as a way of identifying them.

Not a big deal but just a thought.

Good luck with your questionnaire.
Love and Light
Linda

 

[Vince Van go]

ah yes, I did think about that afterwards!

 

[Pompal 09.]

Not sure -as a customer, I know I wouldn't fill it in, and I know that surveys generally don't have a good return rate. My gut feeling is that from those you did get back you would get a lot of 'not enough money/time' reponses without much thought. Rather than doing something retrospectively with your old clients, how about something like a twitter poll which is free. Then you could ask more proactive 'what problems do you have' type questions, and target your marketing more effectively from that

 

[hrcheod]

I have an online questionaire that is anonymous that I give clients the link to after the massage.

If you would like to see it, PM me and I'll send you the link

HTH,
Myarka.