True helpline story!

[bellablanc]

This was sent to me by email some time ago. I have no idea as to the outcome, and I have edited out the names of organisations concerned.

Holistic


> >I think this guy should have been promoted, not fired. This is a true
> >story from a helpline which was transcribed from a
> >recording monitoring the customer care department. Needless to say the
> >HelpDesk employee was fired; however, he/she is allegedly currently
> >suing the organization concerned for termination without cause.
> >
> >
> >
> >Actual dialogue of a former Customer Support employee:
> >
> >XXXXXXXXX XXXXXXXX computer assistance; may I help you?
> >Yes, well, I'm having trouble with Word Perfect.
> >What sort of trouble?
> >Well, I was just typing along, and all of a sudden the words went away.
> >Went away?
> >They disappeared.
> >Hmm.
> >So what does your screen look like now?
> >Nothing.
> >Nothing?
> >It's blank; it wont accept anything when I type Are you still in Word
> >Perfect, or did you get out? How do I tell? Can you see the C: prompt
> >on the screen?
> >What's a see-prompt?
> >Never mind, can you move your cursor around the screen?
> >There isn't any cursor: I told you, it won't accept anything I type.
> >Does your monitor have a power indicator
> >What's a monitor?
> >Its the thing with the screen on it that looks like a TV. Does it have
> >a little light that tells you that its on?
> >I don't know.
> >Well, then look on the back of the monitor and find where the power
> >cord goes into it. Can you see that?
> >Yes, I think so.
> >Great.
> >Follow the cord to the plug, and tell me if its plugged into the wall.
> >Yes, it is.
> >When you where behind the monitor, did you notice that there were two
> >cables plugged into the back of it, not just one?
> >No.
> >Well, there are. I need you to look back there again and find the
> >other cable.
> >Okay here it is.
> >Follow it for me, and tell me if its plugged securely into the back of
> >your computer.
> >I can't reach.
> >Uh huh. Well, can you see if it is?
> >No.
> >Even if you maybe put your knee on something and lean way over?
> >Oh, it's not because I don't have the right angle, it's because it's
> >dark.
> >Dark?
> >Yes, the office light is off, and the only light I have is coming in
> >from the window.
> >Well, turn on the office light then.
> >I can't.
> >No?
> >Why not?
> >Because there's a power failure.
> >A power... a power failure? Aha, okay, we've got it licked now. Do you
> >still have the boxes and manuals and packaging stuff your computer
> >came in?
> >Well, yes, I keep them in the closet.
> >Good.
> >Go get them, and unplug your system and pack it up just like it was
> >when you got it. Then take it back to the store where you bought it
> >from.
> >Really? Is it that bad?
> >Yes I'm afraid it is
> >Well, all right then, I suppose.
> >What do I tell them?
> >Tell them that your too ****ing stupid to own a computer."

 

[Londron]

Brilliant!!!!

[sm=rollaugh.gif] [sm=rollaugh.gif] [sm=rollaugh.gif] [sm=rollaugh.gif] [sm=rollaugh.gif]