Better Business Bureau

[minnie]

Better Business Bureau

Short note of interest:

A client of mine (Veterinarian Emergency Medicine) informed me that when their office joined the BBB, they had a rise in people who would submit complaints (especially unfounded ones - people just looking for a place to gritch and moan to - and generally those folks who have nothing better to do in conjunction with a bad attitude) with the BBB. Now, I am not saying that all complaints are unfounded, but she definitely saw a huge rise in those types of complaints.

The painful thing about this, is that once the complaint is submitted, she has to write a letter detailing the event to the BBB, along with steps taken to provide recourse to the client. On occasion the need of a mediator occurred.

She stated that in her opinion, being part of the BBB brings out the worst in patrons who normally would have just talked to a staff member about something that was bothersome to them --- and that it only serves to bring on extra work for the owners of the business.

 

[Terrier (UK)]

Better Business Bureau

Pueppi - thanks for this tidbit. I did email them today to say I wasn't going to join.

 

[mahmahmahmysharona]

Better Business Bureau

Short note of interest:

A client of mine (Veterinarian Emergency Medicine) informed me that when their office joined the BBB, they had a rise in people who would submit complaints (especially unfounded ones - people just looking for a place to gritch and moan to - and generally those folks who have nothing better to do in conjunction with a bad attitude) with the BBB. Now, I am not saying that all complaints are unfounded, but she definitely saw a huge rise in those types of complaints.

The painful thing about this, is that once the complaint is submitted, she has to write a letter detailing the event to the BBB, along with steps taken to provide recourse to the client. On occasion the need of a mediator occurred.

She stated that in her opinion, being part of the BBB brings out the worst in patrons who normally would have just talked to a staff member about something that was bothersome to them --- and that it only serves to bring on extra work for the owners of the business.

This is what I've thought would probably happen. Not going there, thankyouverymuch. We are already accountable to the State and to ABMP- I don't need another "watchdog" breathing down our necks- especially an *expensive* one!

 

[24 Char Left]

Better Business Bureau

She stated that in her opinion, being part of the BBB brings out the worst in patrons who normally would have just talked to a staff member about something that was bothersome to them --- and that it only serves to bring on extra work for the owners of the business.

I can see where this is probable.

From my experience, when I registered the complaint against the Title company, I was asked whether or not I had tried to resolve the issue directly with the company (which I had). The issue was a biggy...I would have been satisfied if they were never able to do business ever again. At the time, the website info I read expressed that consumers should try to resolve directly prior to going to BBB.

As many businesses that are doing fair and honest business, there are just as many that aren't. I'm not saying that BBB is the answer or end all. It's just a tool...and like a tool it works differently when different people are using it.