Jenn after your reply lots of people got a real relief, hope you would stream-line your work in a professional manner, so there is no confusion in future for your regulars as well as your new clients. Kindly promptly reply text messages so appointments can be confirmed in a shortest possible time, as text/sms messages are really discreet for both parties concerned, & u are handling your blackberry well so make a full use of it now.
Goodluck always.