What is your Referral Program?

[BWphotos]

I don't necessarily even want to mention a rewards program, but just give thank you gifts to my referring clients when they aren't really expecting it. I think if I do this quarterly it won't seem completely obvious, but it will be frequent enough for my clients to feel appreciated.

So now I can think of creative thank you gifts to give.

Here's what I've decided:

I will gift my top referrers every quarter with "Chamber Gift Certificates" which are basically gift certificates that the recipient can use at any of the chamber member businesses (including me).

 

[Relheok]

I have now decided to offer an extra 30 minutes with every one hour appointment scheduled, as a referral thank you. I used to offer the $10 off your next one hour appt., but that didn't seem to be enough incentive.

I am offering for the summer a 90 minute massage for the price of 60 minutes, and reinterating my "referral policy" - just to remind these clients that they could "earn" an additional 30 minutes with any referral.

I also have packages which offer a discount of $10 off each 1 hour massage if purchased in a 5-pack. These seem to work well, but if more and more clients are opting for the 90 minute sessions, I may have to implement a package for them as well.