As a counterpoint, I've seen Katie a couple of times, and she has always gotten back to me within a few hours (polite requests might be the key).
I think we should consider the fact that some of the ladies get bombarded with requests and questions, especially if there is a fresh post on them, and they will just get back to requests that are the least complicated.
Just to get this thread out of the ditch, and back on the road, I also like Cherry for an excellent massage for fair value (keeping extras out of the analysis). She really knows how to work things out. More info on her on West end Ladies thread.