so I went a total of three times, and everytime I go, Maggie opens the door. so she's like management disguised as reception. last two visits I had to wait a bit and she always offers to do the massage instead. so on my 3rd visit when they screwed up my booking by letting a walk-in take my spot she offered and I went with it.
when I tipped her $40 for the HE she got a lil snarky saying its low, I told her it's the same I tipped for the other attendant. and she boasted she know how much everyone gets tipped and for each session. so my assumption, yes, management disguised as reception, but also backup attendant just in-case, because during my session she said she had to hand the phone to another attendant in case ppl calling and booking. she even had to pause the massage for a quick second because that attendant didn't know how to respond to the texting client
regardless, her massage technique is VERY good, probably has to train some of the women there too.