I got to start 2020 on a sure note and got a massage with Katie/Olivia. Her name is spelled Oliveya on Kijiji, but correctly on the website.
Two bits of information to pass along:
1. They advertise direct billing, but it is only for one insurance company. I think, Alberta Blue Cross.
2. Don't waste your time booking online. NO matter what the time slot is, every name will be available, but when you book the lady you want, you will only get the one available when you arrive. That is probably why luvsmassage had his issues with his visits.
Personally, I am not really a fan of the place anymore. Usually too busy in relation to staffing, too much changeover, too quickly. I hope "Olivia" goes elsewhere.